FAQs

Estimates and Quotes

When providing an initial estimate, it is always helpful if you are able to email through a photograph of the piece and describe what you’d like done, both visually and for comfort if the furniture is very worn out. I will then advise on the cost of the labour and materials. When details of the work have been confirmed I can provide a quotation. Once the cost is agreed I will advise of a start date. At times additional work is required to frames or internal stuffing that cannot be seen until the fabric is removed. I would discuss this and any extra costs before continuing.

Fabrics

I can advise on and supply suitable fabrics through my trade suppliers. I have pattern books to browse and can have individual samples sent to you by post. If you wish to supply your own fabrics I will need to check they are suitable and they will incur a 15% handling surcharge. Patterned fabrics often require a greater quantity to match up. I will advise on this and provide estimates and final confirmation of quantity upon measuring the furniture thoroughly. Fabrics occasionally come with small flaws, I aim to work around them but sometimes it is unavoidable. I endeavour to always keep the customer aware of any issues.

Furniture and Furnishings (Fire Safety) Regulations 1988

Any furniture post 1950 that has replacement stuffing must comply to the 1988 Regulations. I will advise of this and ensure this and any top fabric also complies. This may be by having the fabric coated in a fire retardant finish or using a specific interliner. These are dependant on the fabric composition and I will advise accordingly.

Sundries

Sundry materials include thread, staples, zips, calico, bottoming cloth, piping, glue, tacks, buttons, trim, webbing, stuffing, interliners and so forth. The list is endless, but in short it is all the other materials that go into reupholstering your furniture other than your choice of top fabric.

Collection & Delivery

Furniture can be brought to the workshop at an arranged time in advance of the job commencing and needs to be collected within 7 days of completion. Collection and delivery is an additional charge dependant on size of furniture and distance from the workshop.

Timeframes

I usually have a 4-6 week lead time, at certain times of year this can be even longer, particularly from September to December. If a rush job is required a 20% surcharge will be added.

I aim to turn a job around in a maximum of 6 weeks, this can be shorter for smaller pieces or at quieter times of year, but can also be longer if there are delays in supply orders or unexpected additional works. I have recently found a longer than usual wait in fabrics coming from Europe, for example. I will keep customers informed of this as much as possible.

Until a final price is confirmed and accepted by the customer it is not booked in. This means if other customers confirm first they will be allocated the next availability. This may vary slightly from lead time initially discussed.

Payment

A 50% deposit is required in advance of the work commencing and the balance is due upon completion.

If you have any other questions please do not hestiate to contact me.

%d bloggers like this: